We believe that we have designed and are manufacturing the best long arm quilting machine available. As you unpack your machine be sure to keep the box and packing materials designed to protect the machine during shipping. Should it become necessary for you to return the machine for warranty work please call us for specific instructions for packing and shipping your machine.
•Your Empress has a full warranty for one year from the day you receive your machine. We guarantee the machine parts for five years. •The machine must be cleaned and oiled regularly according to the instructions in this manual. Failure to properly maintain the machine will void this warranty. •Your Empress must be plugged into a serge protected electrical outlet. •Should we mutually decide that your machine cannot be repaired using normal communications we will arrange for call tags to be sent to you for pick up of the machine.